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About me

Hi, I'm Beatrix Gruber and this is my website about customer retention.

How it all began:

I worked in Austria for more than 10 years in the betting industry. Parallel during this time I studied psychology at the University of Vienna.

It was back then that I realised how important a deep understanding combined with an excellent service is for customers in betting shops. This started me on the road to customer retention.

The more I studied about it, the more obvious it became to me that customer retention in the betting and gaming industry is what I like to call the "kings discipline". Of course, professional customer retention is always and in every business sector hard work, but for companies in the betting and gaming sector it is a real challenge!

But, it's a challenge which can be mastered!

If you would like to know more about my professional background, I like to refer you to my detailed curriculum vitae. Just click here to find out more.

If you require more information, don't hestitate and send a message to beatrix.gruber@scibis.eu.


   © 2009 by Beatrix Gruber •  beatrix.gruber@scibis.eu